BRM Case Study

Intellious Technologies team delivered a comprehensive Oracle Billing and Revenue Management(BRM) implementation for a major telecommunications provider migrating from a legacy BSS system
to a brownfield BRM solution supporting B2C postpaid and prepaid customers. The project addressed over 100 complex use cases across billing, invoicing, payments, dunning, and reporting, with custom
policy opcodes and integrations to Pricing Design Center (PDC), Elastic Charging Engine (ECE), and BI Publisher (BIP). Deployed in a cloud-native environment, the solution enabled scalable Usage-to-Payment processes compliant with local regulations like custom QR codes and custom payment gateways.

Client Challenges

The provider struggled with inflexible legacy billing handling high-volume telecom events, lacking support for advanced features like mid-cycle plan changes, credit limit breaches, and customized dunning workflows.

Requirements included complex invoicing (PDF/PDF-A3, summary/detailed views, suppression rules),
GL/AR reporting, tax at billing time (15% VAT), and integrations with digital channels, DMS, and ERP
systems. Operational silos and manual processes hindered scalability for prepaid balance transfers,
notifications, and collections management.

Intellious Solution

Intellious configured end-to-end BRM modules for standard and on-demand billing, bill suppression,
invoice generation in multiple formats, credit/debit notes, mid-cycle pricing changes, early termination
fees, refunds, billing for suspended/terminated accounts, and prepaid top-up invoicing. The team
handled payments with auto-flags, channel postings, full/partial refunds, reversals, allocations,
under/over/exact payments at account/bill levels, prepaid renewals, duplicate prevention, and method
maintenance. Custom dunning covered profiles, exemptions, state transitions (suspended, warned,
arrears, terminated, promise-to-pay, third-party collections), notifications, VVIP exclusions, minimum
thresholds, disputes, and settlements.

Key Outcomes

The implementation achieved 99.9% billing accuracy, reduced dunning cycle time by 40% through
automated transitions, and supported millions of monthly transactions with zero payment duplicates.
Invoice delivery via SMS/Email/DMS improved customer satisfaction, while GL reports streamlined
ERP feeds and AR aging enhanced collections. Cloud-native scaling cut provisioning time by 70%,
enabling rapid 5G/B2C service launches

Key Requirements Delivered
Intellious successfully delivered every requirement through targeted BRM customizations:

Billing & Invoicing Delivered:

• Delivered standard cycle bills generated automatically on billing day for all accounts.
• Delivered on-demand/hot bills supporting immediate customer billing requests.
• Delivered bill suppression functionality for accounts below configurable thresholds.
• Delivered custom invoice numbering formats meeting business specifications.
• Delivered fully customizable invoice data fields per defined business rules.
• Delivered embedded custom QR codes compliant with local regulatory standards.
• Delivered tailored invoice templates created and managed via BI Publisher.
• Delivered standard PDF invoice generation with password protection enabled.
• Delivered summary-only invoices optimized for low-usage customer accounts.
• Delivered detailed invoices listing complete usage event breakdowns.
• Delivered intermediate invoices with local call usage automatically suppressed.
• Delivered multi-channel invoice delivery via SMS, email, and digital platforms.
• Delivered automated low-value bill uploads to custom payment gateways.
• Delivered seamless invoice storage integration with document management systems.
• Delivered customer self-service search/view/download capabilities via CRM portals.
• Delivered automated credit note generation for all billing adjustments.
• Delivered debit note creation for additional customer charges.
• Delivered prorated billing handling for mid-cycle plan upgrades/downgrades.
• Delivered early termination fee (ETF) calculations included on all relevant bills.
• Delivered comprehensive bill refund processing with proper accounting treatment.
• Delivered detailed 15% VAT tax breakdowns displayed on all customer bills.
• Delivered complete trial billing and invoicing workflow support.
• Delivered configurable payment term calculations for accurate bill due dates.
• Delivered continued billing processing for suspended customer accounts.
• Delivered final bill generation for all terminated customer accounts.
• Delivered invoicing capabilities for prepaid top-up transactions.

General Ledger Delivered:

• Delivered GL segment configurations enabling detailed financial reporting.
• Delivered GL ID definitions for comprehensive transaction mapping.
• Delivered GL code assignments to all PDC-configured products.
• Delivered GL ID mappings to AR transaction reason codes.
• Delivered specialized GL routing for prepaid plan change refunds.
• Delivered billed/earned GL reports generated for postpaid accounts.
• Delivered unbilled/earned GL reports covering both postpaid and prepaid.
• Delivered automated GL file exports directly to ERP systems.

AR Aging Reports Delivered:

• Delivered configurable aging buckets/periods for AR transaction analysis.
• Delivered AR aging summary reports generated via BI Publisher.
• Delivered detailed AR aging transaction reports with full drill-down.

Tax & Deposits Delivered:

• Delivered 15% VAT tax application specifically at billing time (deferred mode).
• Delivered automatic deposit conversion to advance payments post-activation period.

Payments & AR Delivered:

• Delivered auto-payment flag set/unset functionality for postpaid accounts.
• Delivered accounts receivable uploads to custom payment gateways.
• Delivered BRM-initiated payment processing capabilities.
• Delivered digital self-service channel payment posting.
• Delivered assisted channel (agent-assisted) payment handling.
• Delivered complete payment gateway reconciliation workflows.
• Delivered full payment refund processing.
• Delivered partial payment refund capabilities.
• Delivered erroneous payment reversal functionality.
• Delivered debit note adjustment posting.
• Delivered credit note adjustment application.
• Delivered intelligent payment allocation across multiple outstanding bills.
• Delivered underpayment handling with automated workflows.
• Delivered overpayment processing as customer prepayments.
• Delivered exact due amount payment acceptance.
• Delivered account-level payment posting.
• Delivered bill-level payment allocation.
• Delivered prepaid auto-renewal processing.
• Delivered comprehensive payment duplication prevention.
• Delivered multiple payment method maintenance per account.
• Delivered payment notification uploads to gateways.
• Delivered biller reconciliation with payment gateways.
• Delivered cash payment support for physical store transactions.
• Delivered customer-configurable recharge method prioritization.

Dunning/Collections Delivered:

• Delivered custom collections profiles and scenario configurations.
• Delivered automated delinquent account movement into collections.
• Delivered account-specific collections exemption capabilities.
• Delivered automatic collections exit upon payment receipt.
• Delivered automated suspension state transition workflows.
• Delivered warned state notification triggers.
• Delivered arrears status movement automation.
• Delivered termination workflow automation.
• Delivered manual collections handling account flagging.
• Delivered promise-to-pay (PTP) arrangement management.
• Delivered PTP auto-transition to other states on default.
• Delivered outbound SMS collections notifications.
• Delivered SMS/email termination confirmations.
• Delivered scheduled collections action execution.
• Delivered VVIP customer dunning cycle exclusions.
• Delivered minimum owing threshold (MOT) application by customer segment.
• Delivered terminated account refund management.
• Delivered final bill generation before account termination.
• Delivered multi-channel dunning cycle notifications.
• Delivered complete billing dispute processing.
• Delivered settlement agreement handling.
• Delivered suspension reason code assignments.
• Delivered third-party collections state transitions.
• Delivered account restoration to good standing post-payment.

Credit Limit Management Delivered:

• Delivered initial credit limit setting based on plan pricing (225% of MRC).
• Delivered SMS alerts at configurable credit limit utilization thresholds.
• Delivered credit limit adjustments based on advance payments.
• Delivered temporary credit limit increases during PTP periods.
• Delivered strict credit limit breach enforcement controls.

Prepaid Balance & Transfers Delivered:

• Delivered prepaid balance validity date management.
• Delivered currency value tracking from top-up impacts.
• Delivered non-currency add-on balance handling.
• Delivered balance transfer functionality between prepaid accounts.
• Delivered data gifting capabilities between customers.

Notifications Delivered:

• Delivered data/voice/SMS consumption threshold alerts.
• Delivered credit limit utilization threshold notifications.
• < Delivered balance transfer confirmation messages.
• Delivered postpaid auto-payment notifications.
• Delivered prepaid auto-renewal alerts.
• Delivered termination and final bill confirmations.
• Delivered billing and invoice notification delivery.
• Delivered invoice payment confirmation SMS.
• Delivered promise-to-pay reminder notifications
• Delivered MBB consumption routing to alternate numbers.
• Delivered separate MBB billing vs. consumption notifications.
• Delivered postpaid payment confirmation messages
• Delivered prepaid top-up invoice notifications.
• Delivered MBB device-specific notifications.
• Delivered advance payment requests for credit limit increases.

Reporting Delivered:

• Delivered comprehensive post-billing dump reports.
• Delivered terminated accounts with balances due (monthly).
• Delivered settled terminated account reporting (monthly).
• Delivered third-party collection candidate identification reports.

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